Appointment reminders and WhatsApp
Reminders reduce no-shows and keep clients informed. Lite includes email; WhatsApp and SMS require Pro and portal consent.
Requirements
Active Pro plan (or Pro trial) for WhatsApp, SMS, attendance confirmation, and advanced automations.
The client must opt in to WhatsApp or SMS when booking (or you can edit consent on their Client profile).
Valid phone with country code. The system normalizes digits; use the same format as on the portal.
Optional email: when present, an email reminder is always sent in addition to paid channels when applicable.
Enable for your center
Go to Settings → Communications.
Turn on automatic appointment reminders.
If you are on Pro, also enable WhatsApp and/or SMS as needed.
Optional: enable attendance confirmation (WhatsApp ~25 h before with a confirm button).
Save changes. Future appointments with consent will receive messages 24 h and 2 h before.
What the client receives
24 h before: WhatsApp (if Pro + consent), plus email when an address was provided.
2 h before: WhatsApp again; if WhatsApp fails, the system tries SMS when enabled.
The message includes center name, date, time, location, and service.
Attendance confirmation (Pro): if they did not confirm by email, a WhatsApp with a confirm button may follow.
Manual reminder
From Schedule or the day board you can send a one-off reminder for an appointment.
Useful right after enabling WhatsApp or when a client just granted consent.
Works only when the appointment has a deliverable channel (email or WhatsApp/SMS consent on Pro).
If the message does not arrive
Confirm Pro plan, reminders enabled under Communications, and client consent.
Check the appointment is not cancelled and timing fits the 2 h window.
WhatsApp may be delayed if Meta templates are not yet approved in production — contact support if you are a pilot customer.
Test with your own booking using your phone and consent checked.