Common issues

No slots on the booking portal: confirm the location, service, and professional are active, the professional has a weekly schedule, and the appointment is in the future.

Client cannot find their appointment: use the same phone number (with or without +, spaces, or dashes) used when booking. We store digits only: +1 (305) 555-0100 and 3055550100 match only when the country code is the same.

“This feature requires Pro”: advanced memberships, a second included location, exports, and multi-location tools are Pro. If your 30-day trial ended, activate payment or you return to Lite. See “Lite limits & trial end”.

Cannot add more locations: Lite allows 1 active location. Pro includes 2; add extras in Settings → Plan and billing.

Forgot password: on the login screen use “Forgot your password?”. Check spam if the email does not arrive.

Changed email and cannot log in: confirm the link at the new address (valid 24 h). Until then, use the previous email.

Stripe checkout cancelled or Pro not activated: wait 1–2 minutes after payment. If still on Lite, check Stripe and open a Billing ticket.

POS tax or currency wrong: check the location country and tax region (U.S. → NYC, Florida, etc.). Colombia applies VAT when you select the country under Locations.

WhatsApp or SMS not arriving: confirm Pro plan, client consent, and reminders enabled under Settings → Communications. See the «Appointment reminders and WhatsApp» guide.

Still need help? Try Help → Quick answer search (Cmd+K / Ctrl+K) or open a ticket with the exact screen and a screenshot.